Returns & Exchanges

At Marsupial Gear, we stand by the quality of our craftsmanship and want you to be completely satisfied with your purchase. If your gear isn't the perfect fit, you can return or exchange unworn items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original condition.

3

Drop Off Package

Affix the label to your package and drop it off at any authorized carrier location or scheduled pickup point.

4

Receive Refund or Exchange

After our team inspects the returned gear, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing